We want you to be happy with your T-Shirts Direct order. Because our products are printed on demand, returns and changes work differently from standard stocked retail products.
Damaged, faulty or incorrectly printed items
If your item arrives damaged, faulty or materially different from the approved order, use our contact form as soon as reasonably possible. Include your order number, a description of the problem and clear photos of the item, print and packaging. We will review the issue and provide an appropriate remedy in accordance with applicable Australian Consumer Law.
Custom and made-to-order products
Custom and print-on-demand products are made specifically after you order. We generally cannot accept a return simply because you changed your mind, selected the wrong size, uploaded incorrect artwork or approved a design with an error. This does not limit any rights you have under Australian Consumer Law.
Sizing
Please check the product size information carefully before ordering. If you are unsure, compare the measurements with a T-shirt you already own that fits well.
Changes and cancellations
Contact us immediately if you need to change or cancel an order. Once the order has entered production, cancellation or changes may no longer be possible.
Refund timing
Where a refund is approved, it will be returned using the original payment method where practicable. Processing times can vary depending on the payment provider.
AI design actions
AI actions are used when you request an AI generation, edit or variation. Because each successful AI action uses third-party processing when requested, used AI actions are generally not refundable simply because you prefer a different creative result. This does not limit any rights or remedies you may have under Australian Consumer Law if the service fails to meet an applicable consumer guarantee.
Contact
For return or order issues, use our contact form with your order number.